Travel 

Every  effort is made to get the passenger to the destination in good time.  ECB will not accept any liability for missed flights / sailings due to  traffic delays through accidents, traffic jams, breakdowns or anything  else that could not be anticipated.

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All  luggage carried by ECB is at the customers own risk. ECB accept no  liability for damaged or lost property. Booking must be made and  confirmed in advance by telephone or email.

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Payments

All  payments must be made in advance by credit card or BACS. Cash payments  must be made on conclusion of your journey. Confirmation for credit card  or BACS payments will be emailed to the hirer once the payment has been  received. Receipts for cash payments will be given at the end of the  journey, if required.

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Cancellation

Any cancellation made outside 48 hours before the journey will be entitled to a full refund, less any handling charge for credit card payments. 

-  If the hirer cancels between 48 and 24 hours of the hire, they will  only be entitled to a refund or charged of 50% of the total fare. 

- If it is cancelled within 24 hours, then the full charge will apply

Anybody who is not at the arranged pick up point will be charged.

Waiting time

ECB  offer 1 hour waiting time after the flight has landed or 30 minutes any  other pickup locations. After waiting time you will be charged £20 per  hour. 

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Luggage

The  amount of luggage must be agreed at the time of booking. The driver is  not allowed to take excessive luggage if it overloads the vehicle. The  drive may refuse to take any extra luggage not previously agreed.

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The driver may refuse to transport any passengers under the influence of excessive alcohol or drugs.

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The  hirer will be responsible for any damage they or their party may cause  to the vehicle. The hirer may also be charged valeting fees if the  vehicle is left in an unsuitable condition.

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Passengers must seat belts by law at all times

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The consumption of food and drink in the vehicle is prohibited.

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The  driver will make every effort to arrive at the arranged pick up point  punctually. However, ECB shall not be liable for any losses resulting  from late or non arrival at the agreed pick up point, due to traffic  problems, mechanical breakdown, adverse weather or any other  circumstances beyond its control.

ECB  will regularly check airport / sea port arrivals for any delays or  cancellations. This will avoid any wasted waiting time for the driver.  No extra charges will be made for flight or sailing delays. 

In case of flight diversion to other airport we will proceed to new pickup if earlier agreed with client. 

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ECB will use their own vehicles, however, in an emergency reserve the right to use a third party.

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The  hirer will be emailed details of the journey. It is the hirer's  responsibility to check that the ppy to help you with any queries you  may have, including prices, facilities on offer, access concerns or  anything that may be on your mind.